Below is a list of our Courses and Brief Descriptions.
If you would like a copy of our Service Catalog with a complete description, download below.
Login online, change account settings, get practice with Online help, create accounts, add, and edit items. Add customers, create invoices, sales receipts, receive payments, and give refunds. Work with customer lists and change information. Write checks and make deposits. Download transactions to bank accounts. Transfer funds and reconcile accounts. Learn to search for transactions, delete and void transactions. Learn to run various reports and more.
Set up a new file, get practice with help, create accounts, add, and edit items. Add customers, create invoices, sales receipts, receive payments, and give refunds. Work with customer lists and add or change information. Write checks and make deposits. Add Credit cards for tracking usage. Transfer funds and reconcile accounts. Learn to search for transactions, delete and void transactions. Learn to run various reports. Learn how your money is coming and going and more.
Students will learn the fundamentals of a computer. Learn how to start and log into windows, use the mouse and keyboard, and turning your computer on and off properly. Learn how to use windows: opening, closing, resizing, moving, arranging and switching between windows. Learn how to use various programs: The menu, toolbar, controls, entering and editing a text. Opening, saving, selecting and replacing text. Using undo, redo, cutting, and copying. Learn about folders, files and more.
How to start, open, close, and understand the program screen, and commands. Working with database objects, selecting, cutting, pasting, adding, editing, deleting, and copying data. Tour tables, forms, query, and reports. Also preview and print objects. Learn how to create and work with a database: plan, modify, sort, and convert; the database, tables, queries, and reports. How to find, filter, and format data: Finding, replacing, sorting, creating, and changing the data, records, forms and more.
How to start, close, save, delete, and navigate through Publisher. You will learn to create a new publication and add basic elements to a layout. Use the guides and the measurement task pane to position elements precisely. Learn to create a multi-page publication: by using a facing-page layout, inserting pages, and moving items between publications. Understand how to create master pages and apply them to a layout and more.
Learn how to create a personnel file. Learn what paperwork might go in a personnel file and how to track it. Learn how to conduct productive interviews. Learn to prepare and set the tone of the interview. Learn the fundamentals of conducting a meeting; having a purpose, plan, participation, and knowing how to open and close a meeting. Learn the task of dealing with difficult employees. Learn the principles of time management and more.
Learn from materials based on the SHRM Exams. Learn from materials that include sample questions. Get an understanding of what you would expect in subject matter when testing, if you so desire to test. Learn about Leadership & Navigation. Different leadership styles and techniques. How to navigate the organizational hierarchy, processes, systems, and policies. How the HR Vision is different in organizations. How to embrace the vision and support the values, mission, and goals and more.
Helps students prepare for interviews and create a resume. Learn to prepare for an interview, knowing what employers look for, and learn common mistakes job seekers make. Sample interview questions and exercises. Learn how to decipher classified advertisements, structure responses, and how to follow up after the interview is over. Customer service, telephone skills, and staying organized are critical components of a successful job seeker.
This course is an interactive course. Typing test is given to evaluate skills; there are progress tests at the end of each exercise, and a final typing test to measure overall improvement. Typing instructions are on a computer keyboard. We will show you proper finger placement, body posture, how to navigate the keyboard, and finger key assignments. Learn tips for safety, increasing your accuracy and speed.
Students will have hands-on experience with actual correspondence, forms, and medical reports of practicing physicians. Experience realistic medical office documentation. Learn about HIPAA and the importance of a confidential statement. Learn about administrative functions; making schedules in MOSS, filing procedures, preparing patient files, scheduling appointments, registering patients, ordering supplies and making purchase orders, taking phone messages, transcriptions and more.
Introduction to medical coding, students will learn about the HCPCS, CPT, and ICD-10-CM codes. Students will get started in the basic structure of the Medicare Program; be able to distinguish among Medicare parts A, B, C, and D. Introduced to the health insurance portability and accountability act and HIPAA. An introduction to using the ICD-10-CM, CPT (Current Procedural Terminology) and HCPCS (Healthcare Common Procedural Coding System) codes.
Though businesses increasingly rely on technology, technological skills alone do not guarantee success in the workplace. You must still develop your ideas, express them clearly, and persuade others of their viability. This course offers effective strategies to sharpen your writing skills by structuring your ideas logically, exercising diplomacy in letters and reports, and shaping your arguments.
Includes all the material covered in our Effective Business Writing class and takes it a step further. It is geared toward people who have the responsibility to write business documents that help support the goals of their company. Create a variety of business documents, understand which documents work best for specific situations and how to produce them. Choose the best document to use and prepare to write the document to help you achieve your business goals.
Learn what are the best settings, formats, and appropriate duration of an interview. Know about the differences between informal, conversational, standardized, closed, and general types of interviews. Learn how to use effective communication techniques when interviewing. Learn about the top six kinds of questions to include in your interviews and know the top 10 mistakes interviewers make. Understand how to word and sequence your questions to get the most out of an interview and more.
Learn how to manage a meeting; the role of the leader, decisions and ideas, eliminating groupthink. Learn how to deal with conflict, difficult personalities, and a negative atmosphere in meetings. Understand what steps to take to having a positive meeting. Identify how to have clear communication with participants of a meeting and know what communication styles to avoid. Learn the common barriers to effective listening and learn the steps to become an active listener and more.
Dealing with difficult employees; those who often come in late, don't work hard, procrastinate, or keep the morale low. You will learn how to determine the causes of employee performance problems and learn what interventions steps to take. Rather than dictate performance changes, learn how to give constructive feedback to help employees improve work ethic and morale. A six-step Intervention Model will offer good suggestions about communication, a plan of improvement, and problem resolution.
Learn the legal definition of sexual harassment and the effects it can have in your workplace. Understand the legal liabilities an employer has if an employee is being sexually harassed by a non-employee. Be able to identify behaviors that constitute sexual harassment, know how to prevent it in the workplace, and how to respond. Understand how to handle personal conversations in the workplace. Assess the need for a sexual harassment policy in your workplace.
Learn the principles of time management; productivity cycles, setting goals, and prioritizing. Learn how to create effective daily plans that will help avoid obstacles. Learn how to use technology to save time. Learn how to identify unnecessary information over loads, know how to control your paperwork, and increase your productivity. Understand how to handle meetings and interruptions without affecting your productivity. Find out how you can maintain a reasonable workload and manage your time.
Create a complete presentation from start to finish. Add and Lay Out Slides, insert a New Slide, Change the Slide Layout, insert a Specific Slide Layout, and Delete a Slide. Add Slides from an Outline or from Another Presentation. Turn on the Notes Pane, Enter Slide Notes, View/Print the Notes Page. Format lists and columns. Work with hyperlink text or Images. Copy Formatting and work with slide background and more.
Understand the fundamentals of Outlook; the program screen, shortcuts, the navigation pane, reading pane, to-do bar, and using help. Learn how to compose and send emails; specifying message options, formatting text, check your spelling, working with hyperlinks, and attaching files to your messages. Use the calendar to schedule appointments and events, set reminders, availability, collaborate and customize your calendar. Work with tasks; adding, changing, sorting, updating, assigning, and more.
Learn the fundamentals of Project; planning the project, understanding Project Management and the Database, views, creating new Projects and calendars, printing views and reports. Use the task list; enter a milestone, enter tasks, time durations, link tasks, editing, notes, hyperlinks, moving and copying, inserting, and deleting, and organizing all your tasks. Understand how to work with multiple Projects by consolidating, linking, and viewing between Projects and more.
Understand the screen, open, save, and close a workbook, and printing worksheets, and using help. You will learn how to navigate worksheets, enter labels and values, select, and enter data in cells, and enter formulas. Edit and format worksheets, copying, moving, deleting, finding, and replacing, inserting, and using undo/redo. Work with multiple worksheets; selecting, inserting, deleting, splitting, and freezing. Use Tables, Data Validation and more.
How to create and change PivotTables; filter and sort a PivotTable, add grouping, update, and format a PivotTable. How to customize themes. Turn on the developer tab and insert a form control. Troubleshoot formulas and customize conditional formatting and how to manage it. Learn some advanced formulas; IF functions, Nested functions, SUMIF functions and more. Analyze Data using goal seek and consolidate data. Record, play, edit, and delete a macro and more.
How to navigate documents, enter text, and save files. Shortcuts to select text, work with toolbars and menus, drag-and-drop, find and replace, spell and grammar check. Learn to change fonts, font attributes, align text, and apply character effects. Use borders and shading, bullets and numbering, and add graphics. Learn to use headers and footers and date and time placeholders. Insert tables, set margins, page numbering, mail merge and more.
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